Learner support
Stuck is part of learning. We can help.
Contact
Email [email protected] with device, OS, app version, and a short description. Never send passwords or full payment details.
Password and account access
Use “Forgot password?” on the account screen and check spam if the message is delayed. Local-only learning remains available without a membership account.
Audio and speech
Confirm microphone permission, media volume, and network connectivity. Speech quality and offline availability vary by device, installed voice, and provider.
Chrome extension sync
Open Sanala’s “From YouTube” shelf and use the same Study sync key in the extension popup. Only explicit subtitle-word and saved-vocabulary interactions appear; complete YouTube history is not imported.
Subscriptions and promo codes
Eligible web plans and trials are shown before Stripe Checkout. Web promo codes are entered in Checkout. The mobile app does not accept web promo codes. Manage an existing web subscription through Sanala Membership.
Account deletion
Sign in, open the Sanala account screen, and choose “Delete account”. This permanently removes the online auth account and product entitlement and attempts to cancel an active owned web subscription. For a manual privacy request, email from the account address with subject “Delete my Sanala account”.